Novatech Award-winning Service Solutions
From small to enterprise level businesses, Novatech is your local office technology, Managed IT and 3D Printing expert. Recognized industry-wide for our award-winning service, Novatech provides a wide range of services that gives us great flexibility in finding the right solution to help your business operations run as efficiently as possible. Allow Novatech to manage your technology through our comprehensive strategies, and you’ll find a partner who will alleviate the burden on your IT staff, reduce expenses, and minimize downtime.
An authorized service provider for Konica Minolta, Canon, Mimaki, KIP, HP, Markforged and more, Novatech provides on-site service and repair for digital copiers, MFPs, desktop printers, wide format, production and 3D printers.
Really Fast Service
Novatech considers many factors to determine the overall value of a business
It’s our belief that when a customer’s equipment is down, it’s an emergency. To that end, Novatech strives to provide every customer with Really Fast Service. By offering really fast, same-day service, Novatech stands behind its equipment and solutions, providing customers a quick, reliable and professional resolution to all issues.
Novatech utilizes GPS technology integrated with eInfo and our service support hotline to place our field technicians at calls quickly, with the right information. Each of our field technicians is equipped with a smartphone that enables real-time access to call information and parts status, as well as constant communication to our dispatch center. This enables our Field Service Coordinators to arrange for the fastest on-site service possible.
Our average response time is less than four hours for routine service needs. For emergency service situations ask for our Priority One Service. When you ask for Priority One Service, our goal is to arrive in your office within two hours.
Online Customer Service Center
Novatech provides eInfo, an innovative online customer site that allows you to easily:
- Schedule a Service Call
- Order Contracted Supplies
- View and Pay Invoices
- Report Meters
To access eInfo, click this link
Novatech Online Chat
At Novatech we strive to offer our customers maximum convenience through online support. To further enhance your customer experience, Novatech provides online Chat. Online Chat provides you, our customer, with immediate access to our team of knowledgeable Hotline Agents.
Benefits of Novatech's online chat:
- Seek & obtain immediate access to a Hotline Agent
- Ask questions regarding your account
- Inquire about services & solutions
- Multi-task from your office
Novatech Service Hotline
When online Chat doesn’t fix the issue, our highly qualified engineers can figure out and troubleshoot through shared access to your desktop, eliminating the need for an on-site service call. Here’s how it works:
- After determining remote support may be helpful, you will receive an e-mail with your GoToAssist support number
- Follow the link in the e-mail to launch your GoToAssist Session
- You will be prompted to give permission for your service technician access to your desktop, where he (or she) can then assist in solving the problem.
*Note: this process is safe and secure. All remote access is terminated when you close the GoToAssist session.
Your Novatech Service Professional
Novatech’s team of computer-savvy service professionals are skilled in all aspects of copier & printer networking, scanning, printing and maintenance. We equip and train our service professionals in every way possible to deliver you the highest level of support in person.
When your Service needs requires more than a Chat or Hotline call, we’ll roll our Novatech Emergency Service vehicles to your office.
Are you ready to simplify your business processes and alleviate the burden on your staff? Let us help. Contact us now and we’ll help answer your technology questions.