Novatech Award-winning Service Solutions
Recognized industry-wide for our award-winning service, Novatech provides a wide range of service that gives us great flexibility in finding the right solution to help your business operations run as efficiently as possible. To learn more about Novatech’s Service solutions or if you want to set up a Service contract for your copiers and laser printers, fill in the form and one of our Service professionals will get back to you within one business day.
An authorized service provider for Konica Minolta, Canon, Mimaki, KIP, HP, Markforged and more, Novatech provides on-site service and repair for digital copiers, multifunction printers, laser printers, wide format, production and 3D printers.
Really Fast Printer Service
Novatech considers many factors to determine the overall value of a business
It’s our belief that when a customer’s copiers and printers are down, it’s an emergency. To that end, Novatech strives to provide every customer with Really Fast Service. By offering really fast, same-day service, Novatech stands behind its multifunction printers and solutions, providing customers a quick, reliable and professional resolution to all issues.
Novatech utilizes GPS technology integrated with eInfo and our service support hotline to place our field technicians at calls quickly, with the right information. Each of our field technicians is equipped with a smartphone that enables real-time access to call information and parts status, as well as constant communication to our dispatch center. This enables our Field Service Coordinators to arrange for the fastest on-site service possible.
Our average response time is less than four hours for routine service needs. For emergency service situations ask for our Priority One Service. When you ask for Priority One Service, our goal is to arrive in your office within two hours.
eInfo Customer Service Center
Novatech provides eInfo, an innovative online customer site that allows you to easily:
- Schedule a Service Call
- Order Laser Printer Supplies
- View and Pay Invoices
- Report Meters
To access eInfo, click this link
Novatech Online Chat
At Novatech we strive to offer our customers maximum convenience through online support. To further enhance your customer experience, Novatech provides online Chat. Online Chat provides you, our customer, with immediate access to our team of knowledgeable Hotline Agents.
Benefits of Novatech's online chat:
- Seek & obtain immediate access to a Hotline Agent
- Ask questions regarding your account
- Inquire about services & solutions
- Multitask from your office
Novatech Service Hotline
When online Chat doesn’t fix the issue, our highly qualified engineers can figure out and troubleshoot through shared access to your desktop, eliminating the need for an on-site service call. Here’s how it works:
- After determining remote support may be helpful, you will receive an e-mail with your GoToAssist support number
- Follow the link in the e-mail to launch your GoToAssist Session
- You will be prompted to give permission for your service technician access to your desktop, where he (or she) can then assist in solving the problem.
*Note: this process is safe and secure. All remote access is terminated when you close the GoToAssist session.
Your Novatech Service Professional
Novatech’s team of computer-savvy service professionals are skilled in all aspects of copier & printer networking, scanning, printing and maintenance. We equip and train our service professionals in every way possible to deliver you the highest level of support for your laser printers and multifunction printers.
When your Service needs requires more than a Chat or Hotline call, we’ll roll our Novatech Emergency Service vehicles to your office.
Are you ready to simplify your business processes and alleviate the burden on your staff? Let us help. Contact us now and we’ll help answer your technology questions.