Our Approach to Managed Services

The best managed IT service providers have moved beyond break/fix solutions and work to keep your IT engine running so well that you avoid – or at least drastically reduce – the break/fix cycle and all the extra costs and downtime that goes with it. Novatech takes this even further, not only by delivering exceptional managed services, but also by providing the strategic planning and consulting you need to optimize your technology ecosystem. Our approach reduces the costs of keeping the lights on and enables investment in new technologies that facilitate business growth and productivity

Maximize Efficiency

 

Maximize Efficiency
Maximize Efficiency

Novatech provides a suite of services to support your IT organization as well as:

  • Strategic Planning & Consultings
  • Optimized Technology & Ecosystem
  • 24/7/365 On-Alert Support

Benefits

With Novatech IT you get:

More Horsepower

  • Highly motivated engineers from top universities
  • Enterprise-level technology consulting from senior IT executives
  • IT management based on Six Sigma quality principles
  • Multiple industry certifications from Cisco, Microsoft, Symantec, SonicWall, VMware, and others

More Commitment

  • US-based operations center providing round-the-clock phone support
  • A formal customer feedback process to consistently deliver great customer service
  • Industry-leading Net Promoter Score and IT support ratings
  • A team-based approach to IT support that’s continually building institutional memory, so that you never rely on one person’s knowledge

A complete Game Plan

  • A strategic IT roadmap linking business goals and technology initiatives
  • Remote monitoring of critical systems, 24x7x365 trouble alerts, automatic system updates, and regular preventive maintenance

Products & Services

Products & Services
Products & Services

Managed Services
Novatech provides a suite of managed services to support your IT organization and business stakeholders. From infrastructure and messaging to critical business applications, Novatech makes it easier to manage IT and deliver the technology that runs your business.

  • Office365
  • Unified Email Management
  • Managed Firewall · Antivirus
  • Patches & Updates
  • Managed Fax
  • Email Spam Filtering

IT Support & Helpdesk
Novatech can monitor and manage your network and connected devices through our redundant Network Operation Centers (NOC) 24x7x365. Our team of engineers provides proactive management and alert resolution, while delivering the highest customer satisfaction ratings in the industry. Our IT support and helpdesk services are available in a model that fits your business needs and budget.

  • 24x7x365 US-based OnAlert Support
  • Onsite Support
  • Remote Support
  • US-based Helpdesk Tier 1-3

IT Infrastructure
We make it easier to acquire and manage IT infrastructure. Novatech provides turnkey solutions for your IT infrastructure needs, from procuring and provisioning hardware and software to managing your maintenance and licensing contracts.

  • Hardware Procurement
  • Software Licensing
  • 3rd Party Vendor Management

Network Design & Architecture
Your dedicated Novatech account team maintains and improves your network design and architecture, develops your IT roadmap and delivers senior level IT strategy.

  • Office365 Migrations
  • Network Refresh
  • Remote Site Implementation
  • IT Strategy

Custom Solutions

The best managed IT service providers have moved beyond break/fix solutions and work to keep your IT engine running so well that you avoid – or at least drastically reduce – the break/fix cycle and all the extra costs and downtime that goes with it. Novatech takes this even further, not only by delivering exceptional managed services, but also by providing the strategic planning and consulting you need to optimize your technology ecosystem.