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Managed IT Services

Keyboard with a blue easy button

Make IT easy.

We specialize in Managed IT services for SMB clients,
taking care of the tech so you can take care of business.

Choose Novatech for secure & reliable IT services. For over 25 years,  we have been providing process-driven and cost-effective network management and IT support services for on-premise and cloud-based environments. As your trusted partner, count on our team to keep your data secure and systems running at all times. Novatech is the right choice for your IT support.

Our Approach Is Innovative & Complete

  • Save money – Novatech provides all the hardware to keep your business running smoothly.

  • Scalability – Easily grow your business. Our technology can scale and grow your business easily and simply.

  • Peace of mind – Novatech's portfolio includes backup and business continuity technology.

  • Security – Let Novatech experts secure your network. We’ve got the tools to do more and stay secure.

Holistic, End-to-End Expertise

Man planning network on a transparent dry erase panel

Technical Account Manager

A systems architect working for you.

// Client Advocate
// Budgets & Technology Roadmap
// Monitor Service Delivery

Lady on headset phone

24/7/365 Help Desk

Here to help, always.

// Fast Response
// Avg Response Time 30 Minutes or Less
// Certified Technicians

Network engineer testing cables

Field Services

Onsite, emergency or project.

// 4hr Mission-Critical Response
// Trained & Certified Engineers
// 24/7/365 Availability

Two men meeting with a laptop

Installation Services

Expert guidance, applied to your needs.

// Solution Designers
// Project Management
// Professional Services

Data center server racks

Data Centers

Monitored and managed remote sites.

// 99.999% Uptime
// Cloud Enabled and Available
// Dynamically Scalable

Managers in a data center

Network Operations Center

Our team, on deck.

// 24/7/365 Monitoring
// Proactive Management
// Managed Backups & CyberSecurity

Communication

 

We are committed to accountability through detailed reporting.

Our Customer Service Dashboard (CSD) report is the key to the clear communication our Managed IT services clients enjoy.

We believe in regular reporting on both our service performance and your network, so every month we deliver a CSD Report directly to your inbox, giving you both a high-level overview for executives and fine-grained details so technicians can drill down and assess. This information gives you a thorough look at how we are managing your network and assures that we will identify potential problems before they happen.

Screen captures of Novatech reports

Transparency

Utilizing technology as a benefit to your bottom line should not be hindered by keeping you in the dark. We bring Managed IT into the light - at light speed.

The secret to our success, and the success of our clients, is a lack of secrets. The power of our solutions and our innovative approach is in empowerment: sharing the data and proof of performance that reinforces accountability in our partnership.

...this is the ethic with which we earn the highest marks from customers.

GET STARTED TODAY